Shipping Policy
Last Updated: August 2026
At Flumbay, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines important information regarding order processing, shipping times, tracking, and delivery expectations. Clear shipping timelines, costs, tracking information, and procedures for delays or lost packages are widely recommended as core elements of an ecommerce shipping policy.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping periods, promotional events, or holidays, processing times may be slightly extended.
Shipping Time
After your order has been processed and shipped, estimated delivery times are:
United States
- Standard Shipping: 5–10 Business Days
- Processing Time: 1–3 Business Days
Total estimated delivery time: 6–13 Business Days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout before payment is completed.
From time to time, Flumbay may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after the shipment has been dispatched. Providing tracking details and shipment notifications is a common best practice because it helps customers monitor deliveries and reduces support inquiries.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for reshipment.
Flumbay is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information submitted by the customer.
Delayed Deliveries
While we strive to meet all delivery estimates, delays can occasionally occur due to:
- Severe weather conditions
- Carrier service disruptions
- Customs inspections (if applicable)
- High shipping volume periods
- Other unforeseen circumstances
In such cases, we appreciate your patience and understanding.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or if you believe your shipment has been lost during transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Flumbay is not responsible for packages marked as delivered by the carrier but subsequently lost or stolen from the delivery location.
International Shipping
At this time, shipping availability may be limited to select regions. Availability and shipping rates will be displayed during checkout based on your location.
Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their local authorities.
Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed or shipped, we may be unable to make changes or cancellations.