Returns & Refund Policy

Last Updated: August 2026

At Flumbay, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. This Returns & Refund Policy explains the conditions, timelines, and procedures for returns, exchanges, and refunds. A clear policy should explain the return window, item condition requirements, refund process, return shipping responsibilities, and contact information.

Return Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return, items must:

  • Be unused and in their original condition
  • Be free from signs of wear, damage, or alteration
  • Include original tags, packaging, and accessories
  • Be returned within the stated return period

Returns that do not meet these requirements may not be eligible for a refund. Clear eligibility requirements help customers understand which items can be returned and under what conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Items showing signs of use, damage, or alteration caused after delivery

How to Request a Return

To initiate a return, please contact us at:

Email: support@flumbay.shop

Please include:

  • Your order number
  • Your full name
  • The item(s) you wish to return
  • The reason for the return

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item arrived defective

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages.

Exchanges

If you would like to exchange an item, please contact our support team.

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds are typically processed within 5–10 business days after approval.
  • The time required for funds to appear in your account may vary depending on your bank or payment provider.

Providing expected refund timelines is considered an important part of a transparent refund policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review the issue and work to provide an appropriate resolution as quickly as possible.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank for additional information.

If you still have not received your refund, please contact us at support@flumbay.shop.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. Customers may instead request a return after delivery if eligible.