Shipping Policy

Last Updated: 1 September, 2026

At Flumbay, we are committed to providing a reliable and efficient delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as important information regarding cancellations and shipping-related inquiries.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

Orders placed on weekends or holidays will begin processing on the next available business day.

Delivery Timeframes

Once your order has been shipped, delivery typically takes 5–7 business days.

Estimated Shipping Timeline

• Processing Time: 1–3 Business Days
• Transit Time: 5–7 Business Days
• Estimated Total Delivery Time: 6–10 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Shipping Rates

Flumbay charges a flat shipping fee of $10.00 per order.

Shipping charges are displayed at checkout before payment is completed.

Important Information

• Shipping fees are non-refundable unless the return is due to our error or a defective item.
• Promotional shipping offers may occasionally be available and will be clearly displayed on our website.

Daily Order Cut-Off Time

Orders placed before 5:00 PM (GMT-05:00) are generally processed on the same business day whenever possible.

Orders received after the daily cut-off time will be processed on the next business day.

Business Time Zone

Eastern Standard Time (EST) – New York, United States (GMT-05:00)

All processing schedules, shipping estimates, and customer support operations are based on New York local time.

Shipping Carriers

To ensure dependable delivery, we work with trusted shipping partners, including:

• USPS
• UPS
• FedEx
• DHL
• Other reputable logistics providers

The shipping carrier may vary depending on the destination and service availability.

Shipping Destinations

Flumbay currently ships to addresses within the United States.

At this time, international shipping is not available.

Order Changes

If you need to modify your order after it has been placed, please contact us as soon as possible.

Depending on the order status, we may be able to assist with:

• Product changes
• Quantity adjustments
• Billing information corrections

Once an order enters fulfillment, changes may no longer be possible.

Address Changes

Customers are responsible for providing accurate shipping information at checkout.

If you need to update your delivery address:

• Contact us immediately after placing your order.
• Address changes can only be made before shipment.

Once an order has been shipped, delivery addresses cannot be modified.

Tracking Information

After your order has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier details
• Tracking link (when available)

Tracking information may require up to 48 hours to become active within the carrier’s system.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping details.

Incorrect information may result in:

• Delivery delays
• Additional shipping charges
• Returned packages requiring reshipment fees

Flumbay is not responsible for packages delivered to addresses entered incorrectly during checkout.

Order Cancellation Policy

Orders may be cancelled only if they have not yet entered processing or been shipped.

To request a cancellation, please contact our customer support team promptly.

Orders that have already been shipped cannot be cancelled and will instead be subject to our Returns & Refund Policy.

Approved cancellations will be refunded to the original payment method used for the purchase.

Damaged Packages

If your order arrives damaged, please:

1. Take clear photographs of the package and product.
2. Retain all original packaging materials.
3. Contact our support team within 48 hours of delivery.

Please include:

• Order number
• Description of the issue
• Supporting photographs

After reviewing the claim, we will determine an appropriate resolution, which may include a replacement, exchange, or refund.

Taxes

Applicable taxes will be calculated and displayed at checkout where required by law.

Delivery Delays

Although we strive to meet all estimated delivery timeframes, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Transportation disruptions
• Public holidays
• High shipping volumes
• Natural disasters
• Other unforeseen events

Estimated delivery dates are provided as guidance and are not guaranteed.

Lost or Missing Shipments

If tracking indicates that your package has been delivered but you cannot locate it:

• Verify the shipping address on your order.
• Check with household members or neighbors.
• Inspect secure delivery locations around your property.
• Contact the shipping carrier for additional assistance.

If the package remains missing, please contact our customer support team and we will help investigate the matter.

Business Information

Business Name: Flumbay
Business Hours: 9:00 AM to 5:00 PM (GMT-05:00) (Monday to Friday)
Business Phone: +1 (917) 786-9808
Business Mail: support@flumbay.shop
Business Address: 29 W 12th St, New York New York 10011, United States
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) EST (New York)