Returns & Refund Policy
Last Updated: 1 September, 2026
At Flumbay, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund process. Please review the information below to understand your rights and responsibilities when requesting a return, exchange, or refund.
1. Return Policy Overview
We accept eligible returns within 14 days of delivery.
Key Highlights
- Returns accepted within 14 days after delivery
- Refunds processed within 10 business days after approval
- Exchanges available for eligible products
- No restocking fees
- Returns accepted for defective and non-defective products
- Customer support available to assist throughout the return process
2. Eligibility for Returns
To qualify for a return, the item must:
- Be returned within 14 days of the delivery date.
- Remain unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, and documentation.
- Be free from damage caused by misuse, neglect, or improper handling after delivery.
Flumbay reserves the right to refuse returns that do not meet these requirements.
3. Items That Cannot Be Returned
Returns will not be accepted for:
- Products that have been used, altered, or damaged by the customer.
- Items returned without original packaging or accessories.
- Final-sale, clearance, or specially discounted items identified as non-returnable.
- Products returned outside the approved return period.
4. Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please notify us within 48 hours of receiving your package.
Required Information
When contacting us, please provide:
- Your order number
- Product name
- Description of the issue
- Clear photos showing the problem
After reviewing the claim, Flumbay will determine whether a replacement, exchange, store credit, or refund is appropriate.
5. Returns for Change of Mind
If you decide you no longer want an item, you may request a return provided that:
- The product remains unused and in original condition.
- The return request is submitted within 14 days of delivery.
- All original packaging and tags are included.
Please note that customers are responsible for return shipping costs when returning items for personal preference or ordering mistakes.
6. How to Start a Return
Step 1 – Contact Us
Reach out to our customer support team and request a return authorization.
Step 2 – Submit Your Details
Please provide:
- Full name
- Order number
- Product(s) being returned
- Reason for return
Step 3 – Approval & Instructions
Once your request is reviewed, we will provide return instructions and the appropriate return address.
Step 4 – Ship the Item
Carefully package the item to prevent damage during transit.
Step 5 – Inspection
After the item arrives, our team will inspect it and confirm whether it qualifies for a refund or exchange.
7. Return Shipping Responsibility
| Return Reason | Shipping Cost Responsibility | Return Label Responsibility |
|---|---|---|
| Change of Mind | Customer | Customer |
| Incorrect Item Ordered by Customer | Customer | Customer |
| Damaged Item Received | Flumbay | Flumbay may provide a prepaid label when available |
| Incorrect Product Sent by Flumbay | Flumbay | Flumbay will provide assistance with return shipping |
Customers should always keep tracking information until the return process has been completed.
8. Refund Policy
Once a returned item has been received and approved, refunds will be issued to the original payment method.
Refund Processing Time
Refunds are typically processed within 10 business days after the returned item passes inspection.
Refund Coverage
Approved refunds may include:
- The purchase price of eligible returned items.
- Original shipping charges only when the return results from our error or a verified defective product.
Depending on your payment provider, additional processing time may be required before the refund appears in your account.
9. Product Exchanges
Flumbay offers exchanges for eligible products when stock is available.
Exchange requests must:
- Be submitted within the 14-day return period.
- Meet all return eligibility requirements.
If a replacement product is unavailable, we may offer a comparable alternative or a refund.
10. Order Cancellation Policy
Orders may be cancelled before they enter processing or shipment.
If you need to cancel an order, please contact us immediately after placing it.
Once an order has been shipped, cancellation is no longer possible and the order will be subject to this Returns & Refund Policy.
11. Missing or Lost Return Parcels
We recommend using a tracked shipping service for all returns.
Flumbay cannot be held responsible for:
- Returns lost during transit.
- Packages shipped without tracking information.
- Damage caused during return shipping due to insufficient packaging.
Please retain proof of shipment until your return has been fully processed.
Business Information
Business Name: Flumbay
Business Hours: 9:00 AM to 5:00 PM (GMT-05:00) (Monday to Friday)
Business Phone: +1 (917) 786-9808
Business Mail: support@flumbay.shop
Business Address: 29 W 12th St, New York New York 10011, United States
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) EST (New York)