FAQs

What products does Flumbay offer?

Flumbay offers a carefully curated collection of tote bags and shoulder bags designed to combine timeless style with everyday functionality.

Do you ship within the United States?

Yes, we currently ship across the United States and strive to deliver every order safely and efficiently.

How long does shipping take?

Orders are typically processed within 1–3 business days. After shipping, delivery usually takes 5–10 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay where available.

Can I return my order?

Yes, eligible items may be returned within 14 days of delivery, provided they are unused and in their original condition.

How do I request a return?

To initiate a return, please contact us at support@flumbay.shop with your order number and details about your request.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and provide photos of the item so we can assist you promptly.

Can I modify or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

How can I contact Flumbay?

You can reach our customer support team by emailing support@flumbay.shop. We aim to respond to all inquiries within 24 business hours.