FAQs
General Questions
Q: What is Flumbay?
A: Flumbay is an online store offering a curated collection of bags and accessories designed to combine style, functionality, and everyday convenience.
Q: How can I contact customer support?
A: You can reach our support team by email at support@flumbay.shop. We aim to respond to all inquiries within 24 business hours.
Q: What are your customer service hours?
A: Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM EST.
Q: Do I need an account to place an order?
A: No. You can complete your purchase as a guest without creating an account.
Q: How can I stay updated on new products and promotions?
A: You can subscribe to our newsletter or follow our latest updates on our website for new arrivals and special offers.
Orders & Payments
Q: What payment methods do you accept?
A: We accept:
- Visa
- Union Pay
- Mastercard
- Maestro
- Google Pay
- Discover
- Diners Club
- American Express
- Apple Pay
Q: In what currency are prices displayed?
A: All prices on our website are displayed in United States Dollars (USD).
Q: When will my payment be charged?
A: Payment is authorized and charged at the time of checkout after successful payment verification.
Q: Why was my payment declined?
A: Payments may be declined due to incorrect payment details, insufficient funds, bank restrictions, or fraud prevention measures. Please contact your bank or try another payment method.
Q: Can I modify my order after it has been placed?
A: Order modifications may be possible if the order has not yet entered processing. Please contact us immediately for assistance.
Q: Can I cancel my order?
A: Yes. Orders may be cancelled before they enter processing or shipment. Once shipped, orders can no longer be cancelled.
Q: Will I receive an order confirmation?
A: Yes. After successfully placing an order, you will receive an order confirmation email containing your purchase details.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to addresses within the United States only.
Q: How much does shipping cost?
A: We charge a flat shipping fee of $10.00 per order.
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Q: How long does delivery take?
A: Once shipped, orders typically arrive within 5–7 business days. Total estimated delivery time is 6–10 business days.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email containing your tracking number and carrier information.
Q: When will my tracking information become available?
A: Tracking information may take up to 48 hours to update after your package has been dispatched.
Q: Can I change my shipping address after placing an order?
A: Address changes are only possible before the order has been shipped. Please contact us as soon as possible if an update is needed.
Q: What happens if I enter the wrong shipping address?
A: Customers are responsible for providing accurate shipping information. Incorrect addresses may cause delays, additional shipping fees, or returned packages.
Q: What should I do if my package is delayed?
A: Shipping delays can occasionally occur due to weather conditions, carrier issues, holidays, or other unforeseen circumstances. Please contact us if you need assistance.
Returns & Refunds
Q: What is your return window?
A: Eligible items may be returned within 14 days of delivery.
Q: What items qualify for a return?
A: Returned items must be unused, unworn, in original condition, and include all original packaging, tags, accessories, and documentation.
Q: Who pays for return shipping costs?
A: Customers are responsible for return shipping costs when returning items due to personal preference or ordering mistakes. For approved defective or incorrect items, Flumbay may assist with return shipping.
Q: How do I start a return?
A: Contact our customer support team with your order number, product details, and reason for the return. We will provide further instructions once the request is reviewed.
Q: How long does it take to receive a refund?
A: Approved refunds are typically processed within 10 business days after the returned item has been received and inspected.
Q: Do you offer exchanges?
A: Yes. Eligible products may be exchanged within the 14-day return period, subject to product availability.
Q: What should I do if I receive a damaged or defective item?
A: Please contact us within 48 hours of delivery and provide your order number, a description of the issue, and clear photographs of the item.
Q: Are shipping charges refundable?
A: Shipping charges are generally non-refundable unless the return results from our error or a confirmed defective product.
Business Information
Business Name: Flumbay
Business Hours: 9:00 AM to 5:00 PM (GMT-05:00) (Monday to Friday)
Business Phone: +1 (917) 786-9808
Business Mail: support@flumbay.shop
Business Address: 29 W 12th St, New York New York 10011, United States
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) EST (New York)