Contact Us

We’d Love to Hear From You

At Flumbay, customer satisfaction is our priority. Whether you have a question about a product, need assistance with an order, or simply want to learn more about our collection, our team is here to help.

We strive to provide a smooth shopping experience and aim to respond to all inquiries as quickly as possible. Clear contact information, response expectations, and easy ways to reach support are considered key elements of an effective contact page.

Get In Touch

Email Support
support@flumbay.shop

Business Address
29 W 12th St, New York New York 10011, United States

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed

How Can We Help?

Our support team can assist with:

Order inquiries
Shipping and delivery questions
Returns and exchanges
Product information
General customer support

Daily Order Cut-Off Time

Orders placed before 5:00 PM (GMT-05:00) are generally processed on the same business day whenever possible.

Orders received after the daily cut-off time will be processed on the next business day.

Business Time Zone

Eastern Standard Time (EST) – New York, United States (GMT-05:00)

All processing schedules, shipping estimates, and customer support operations are based on New York local time.

Social Media

Instagram: Flumbay
Pinterest: Flumbay
YouTube: Flumbay

Response Time

We typically respond to customer inquiries within 24 business hours. During busy periods, response times may be slightly longer, but we will do our best to assist you as quickly as possible. Providing expected response times is a recommended contact-page practice because it helps set clear customer expectations.

Thank You For Choosing Flumbay

We appreciate your trust in our brand and look forward to assisting you. Whether you’re shopping for the perfect tote bag or a stylish shoulder bag, we’re here to make your experience enjoyable from start to finish.